Section 1
Warranty Coverage Period
Ideal Hardware ("Company" or "Seller") warrants its products to be free from defects in material and workmanship for one (1) year period from the date of purchase.
The Company will, at its option, repair or replace any products which in the opinion of the Company are found to be defective, provided said products are returned to Ideal Hardware, freight prepaid. The Company reserves the right to inspect the installation of defective products before any removal and return of any such products.
Covered
- Manufacturing defects
Not Covered
- Labour charges
- Transportation costs
- Re-installation fees
Section 2
What Is Covered
This warranty is limited to Ideal Hardware's option to the repair, or at Ideal Hardware's option, the replacement of any products proven to be faulty in manufacture or materials, with the same or equivalent product free of charge.
Important Note
Labour charges, transportation and other costs associated with the replacement or re-installation of the parts or product are excluded from this warranty and will not be paid by Ideal Hardware.
Coated Finishes Exception
This warranty excludes deterioration of coated finishes, unless those finishes are specifically listed in the product warranty documentation.
Section 3
Consumer Return Policy
No Right to Return If:
Consumers do not have a right to return a product if they have changed their mind and no longer want the product, or ordered the wrong product.
Change of Mind
If you simply decide you no longer want the product after purchase, this does not qualify for a warranty claim or return under our standard terms.
Incorrect Order
Ordering the wrong product variant, size, or type does not entitle you to a return under warranty. Please verify specifications before ordering.
Section 4
Specific Exclusions & Conditions
Ideal Hardware accepts no liability under warranty for the following additional exclusions or conditions:
1 Defects Caused By Improper Handling
The warranty shall not cover any defect or damage which may be caused or partly caused by or arise through:
i) Failure on the part of the Buyer to properly install or maintain any goods. Inaccurate or incorrect site or operational specifications;
ii) Use of replacement parts other than authorised parts; repair or modification other than as authorised by Ideal Hardware;
iii) Failure on the part of the Buyer to follow any instructions or guidelines provided by the Seller;
iv) Any use of any goods otherwise than for any application specified on a quote or order form accepted by Seller;
v) The continued use of any goods after any defect becomes apparent or would have become apparent to a reasonably prudent operator or user;
vi) Fair wear and tear, or any accident or act of God.
2 Unauthorized Repairs Void Warranty
The warranty shall cease and the Seller shall thereafter in no circumstances be liable under the terms of the warranty if the goods are repaired, altered or overhauled without the Seller's consent.
3 Delay Compensation
In respect of all claims the Seller shall not be liable to compensate the Buyer for any delay in either replacing or repairing the goods or in properly assessing the Buyer's claim.
Section 5
Third-Party Manufacturer Warranty
For goods not manufactured by the Seller, the warranty shall be the current warranty provided by the manufacturer of goods, if any, and to the extent that such warranty can be transferred by Seller to Buyer.
Some products sold by Ideal Hardware may carry additional manufacturer warranties beyond our standard 1-year coverage. These warranties vary by manufacturer and product line. For specific manufacturer warranty details, please refer to the product packaging or contact our customer service team.
Section 6
Limitation of Warranties
No other warranties, express or implied, are made with respect to the products or services including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose.
Incidental & Consequential Damages
Ideal Hardware shall in no event be liable for any incidental or consequential damages for breach of any warranty.
Section 7
Your Statutory Rights
This warranty does not exclude, restrict or modify any statutory rights.
Under Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Major Failure
Replacement or refund available
Repair Option
For acceptable quality failures
Compensation
For reasonably foreseeable loss
Questions About Your Warranty?
Our team is here to help you understand your coverage and assist with any claims. Reach out to us using any of the contact methods below.
Call Us
+61 3 9357 4897
Mon-Fri: 8am - 5pm AEST
Email Us
Get in Touch
Response within 24 hours
Visit Us By Appointment Only
3 / 130 Gateway Boulevard
Epping, VIC 3076
Australia
For warranty claims, please have your invoice/order number ready when contacting us. Our team will guide you through the process efficiently.