OUR ADDRESS
Australia
3/130 Gateway Blvd, Epping VIC 3076
Email: info@idealhardware.com.au Phone: 03 9357 4897
CONTACT US
Whether you need help, have a question, want to solve an issue, or simply share your feedback, you’ll find everything you need right here.
We're Here to Help
Get In
Touch
Whether you need technical support, product advice, or warranty assistance — our expert team is ready to help you find the perfect hardware solution.
Phone
Speak directly with our team during business hours.
+61 3 9357 4897
Click to call
Monday - Friday
8:00 AM - 5:00 PM AEST
Saturday
9:00 AM - 1:00 PM (By Appointment)
Sunday & Public Holidays
Closed
Send us your questions anytime — we'll respond within 24 hours.
Contact Us
Click to email
For General Enquiries
Product information, pricing, and general questions about our range.
For Warranty Claims
Include your order number and photos of the issue for faster processing.
Visit Our Factory By Appointment
Come see our products in person and get expert advice from our team.
Ideal Hardware
Unit 3 / 130 Gateway Boulevard
Epping, VIC 3076
Australia
Free parking available on-site
Wheelchair accessible entrance
Why Choose Us
Expert Support When You Need It
Our team brings decades of combined experience in door hardware systems. We're not just sellers — we're consultants who understand your projects.
Fast Response
Average response time under 4 hours during business days.
Technical Expertise
Real engineers who can solve complex installation challenges.
Quality Assured
Every product we recommend meets Australian standards.
Nationwide Support
Serving builders and homeowners across Australia since 2005.
Ready to Start Your Project?
Whether you're working on a single door or a multi-unit development, our team is here to ensure you get the right hardware solution every time.